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Return and Refund

At WySE Products, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help. Please read our Return and Refund Policy below.

1. Returns

We accept returns under the following conditions:

Eligibility for Returns:

  • La insatisfacción del cliente con el aparato por cualquier motivo permitirá el reembolso del pago si se inicia una reclamación de devolución. 90 días a partir de la fecha de compra. El reembolso es elegible si el cliente puede proporcionar una prueba de compra y devuelve todo el producto a WySE Products LLC.
  • Proof of purchase (receipt or order confirmation) is required.

2. Refunds

Una vez que recibamos su artículo devuelto, lo inspeccionaremos y le notificaremos el estado de su reembolso. Si se aprueba, los reembolsos se procesarán de la siguiente manera:

  • Forma de pago original: Los reembolsos se efectuarán al método de pago original en un plazo de 5 a 10 días laborables.
  • Crédito de la tienda: En algunos casos, los clientes pueden optar por recibir un crédito en la tienda en lugar del reembolso.
  • Gastos de envío: Los gastos de envío originales no son reembolsables a menos que la devolución se deba a un error por nuestra parte (por ejemplo, envío de un artículo equivocado o defectuoso).

3. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange for the same item, contact us at contact@wyseproducts.com. Depending on stock availability, exchanges may take additional time to process.

4. Return Process

To initiate a return:

  1. Contact Us: Correo electrónico contact@wyseproducts.com or call (201) 603-2597 with your order details and the reason for the return.
  2. Approval: Our team will review your request and provide return instructions, including the return shipping address.
  3. Ship the Item: Securely package the item and include your proof of purchase. You are responsible for return shipping costs unless the return is due to an error on our part.

5. Exceptions

For issues not covered above or for items damaged during transit, please reach out to us immediately upon receipt of your order. Provide photographs of the damage and a description of the issue to facilitate prompt resolution.

6. Cancellations

Orders can be canceled before they are shipped. To request a cancellation, contact us as soon as possible. If the order has already shipped, it will be treated as a return, and return shipping fees may apply.

7. Contact Us

If you have any questions about our Return and Refund Policy or need assistance, please contact us:

WySE Products LLC
contact@wyseproducts.com
(201) 603-2597

560 Sylvan Ave, Suite 1133
Englewood Cliffs NJ 07632

Thank you for shopping with WySE Products. We value your satisfaction and are committed to providing a seamless shopping experience.

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